Refund & Cancellation Policy

This page explains how the free trial, cancellations and refunds work on GammaFlip.io. It supplements Section 7 of our Terms and Conditions; in the event of any inconsistency, the Terms prevail.

1. 3-Day Free Trial

When you create an account, you are automatically granted a 3-day free trial of our premium features.

• No payment card is required to start the trial.
• The trial does not convert automatically into a paid subscription. You will never be charged unless you actively choose a paid plan and complete checkout.
• When the 3 days end, your account is automatically downgraded to the free tier. You keep your account, your saved settings and access to free features.

Because the trial is free and never auto-charges, there is nothing to refund for the trial period itself.

2. 14-Day Money-Back Guarantee (First Paid Subscription)

We offer a 14-day money-back guarantee on your first paid subscription, whether monthly or annual.

• If you are not satisfied for any reason, email support@gammaflip.io within 14 days of your first paid charge and we will refund the full amount paid.
• No questions are required, although feedback is appreciated so we can improve.
• This guarantee is offered voluntarily and goes beyond the statutory right of withdrawal under Decreto-Lei n.º 24/2014 (which, for digital services, can be waived once performance has begun — see Terms §7.2).

3. Renewals

Card subscriptions renew automatically at the end of each billing period at the then-current rate, unless you cancel before the renewal date. Crypto terms are prepaid and do not auto-renew — see Section 5 for how crypto payments and refunds work.

3.1. Cancelling Before Renewal

You can cancel at any time before your next renewal date — your card will not be charged and your premium access continues to the end of the period you have already paid for. See Section 4 below for how to cancel.

3.2. Refunds After Auto-Renewal

The 14-day money-back guarantee in Section 2 applies only to the first paid subscription. Renewal charges are not automatically refundable.

However, if you forget to cancel and notice an unexpected renewal charge, contact support@gammaflip.io within 48 hours of the charge and, provided you have not used premium features since the renewal, we will normally agree to a full refund as a goodwill gesture. After 48 hours, refunds on renewals are at our sole discretion.

4. How to Cancel

You can cancel your subscription in any of the following ways:

• through your Account page on GammaFlip.io;
• through the customer portal link in any receipt email sent by our payment provider (Paddle or, for legacy subscribers, Lemon Squeezy);
• by emailing support@gammaflip.io — we will process the cancellation manually within one business day.

If you paid in crypto, there is nothing to cancel: crypto terms are prepaid and do not auto-renew, so your access simply continues to the end of the term you have paid for and then reverts to the free tier.

5. How Refunds Are Processed

Refunds are issued through our payment provider (Paddle, or Lemon Squeezy for legacy subscriptions) and returned to the original payment method.

• Processing on our side: same business day or the next.
• Time for the funds to appear in your account: typically 5–10 business days, depending on your bank or card issuer. We have no control over this last step.
• You will receive a confirmation email from the payment provider once the refund is initiated.

Crypto payments. Crypto transactions are irreversible, so a crypto refund cannot be returned to a card or bank account. Instead, the 14-day money-back guarantee in Section 2 applies to your first crypto purchase, and any refund is made by sending the equivalent value of your payment — in a stablecoin or the original cryptocurrency, converted at the exchange rate at the time of the refund — to a wallet address you provide. Value lost to exchange-rate movement between your payment and the refund is outside our control. Because crypto terms do not auto-renew, the unexpected-renewal goodwill refund in Section 3.2 does not apply to them.

6. Exceptions

We will not issue a refund in the following circumstances:

• Chargebacks without prior contact. If you initiate a chargeback with your bank or card issuer without first contacting us, we may suspend your account pending the dispute and, where the chargeback is resolved in our favour, decline future service to that account or payment method. We strongly prefer to resolve refund requests directly — it is faster for you and avoids fees we both pay.
• Abuse of the money-back guarantee. The 14-day guarantee is offered in good faith. Where we detect a pattern of repeat subscribe-and-refund cycles by the same person across multiple accounts (detected via our anti-fraud system — see Privacy Policy §6), we reserve the right to decline the refund and close the affected accounts.
• Accounts terminated for breach. Where we terminate an account under Section 10 of the Terms (e.g. for breach of Acceptable Use, fraud, or sanctions reasons), no refund of the unused portion is owed, subject to mandatory consumer-protection law.

7. EU Consumer Rights

If you are a consumer resident in the European Union, you also have the statutory rights described in Section 7 of our Terms and Conditions, including the 14-day right of withdrawal under Directive 2011/83/EU and Decreto-Lei n.º 24/2014. Nothing in this policy limits any right that you have under mandatory consumer law.

For out-of-court dispute resolution, see Section 18 of the Terms — you may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

8. Contact

For any question about your subscription, a cancellation, or a refund request, contact us at support@gammaflip.io. Please include the email address on your account and, if possible, the order or receipt reference from your payment confirmation email.